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FAQ's

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My order is not yet packed/shipped

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How do I know if my order was successfully placed?

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Is there any charges that will apply on my order?

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I am unable to add products to my cart

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I want to change my delivery address or phone number

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How do I receive my order?

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How do I check the status of my order?

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I want to modify my order.

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I wish to change my order. Will it be possible?

You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at kapdewalaofficial@gmail.com. Our customer care team will have you sorted with all possible customized solutions.

FAQ's

Is cash on delivery available?

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I tried to make a transaction, but it failed. What do I do?

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When will I receive cashback of my order?

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Can I transfer wallet balance to bank account?

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Will Kapdewala's Employee ask for my Confidential Information?

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Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

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Is there any charges that will apply on my order?

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FAQ's

How long will it take for my order to be delivered?

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Are there any additional shipping charges?

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How do I track my order?

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My order is shipped but not yet delivered

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I have not received an order confirmation.

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I placed multiple orders, but I haven't received all of them.

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My order status reads delivered, but I have not yet received it.

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Pickup is not completed

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FAQ's

Can I exchange/return my product?

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How do I return my product?

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How does the Return/Exchange process work?

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Pickup is not completed

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My exchange order is not delivered

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HOW DO I RETURN OR EXCHANGE MY PRODUCTS?

Kapdewala allows return and exchange services for an order within 7 days of delivery.
We at Kapdewala strive to give you a quality product of your choice. However, if you receive an incorrect / damaged product, you can simply mail us at kapdewalaofficial@gmail.com or WhatsApp at 9891743832.
We accept a return for all our products only in case you receive a damaged, defective or an incorrect size of the product from our end.
All returns must be in unused condition with all original tags and packaging intact.
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.
Request you to send them to the following address: B-18, Block B, Sec 70 Noida 201301
Also, please mail us at kapdewalaofficial@gmail.com before you return the products to us so that we will be able to process your return request.
Once we have received the product(s) in the expected condition, order amount will be refunded through the same payment mode within 10 business days.
Refund will be remitted via original mode of transaction or via NEFT.
A maximum of Rs.50 will be refunded to you for shipping product(s) back to us in terms of discount on your next purchase.
Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.

WHAT IS KAPDEWALA’S EXCHANGE POLICY?

You can send it back to us. We will either replace it with another product of the same design, or offer credit on a future purchase in the form of a Kapdewala voucher. Customer can avail return/exchange services within 7 days of delivery.

I HAVE RECEIVED A WRONG / DEFECTIVE PRODUCT. HOW DO I PROCEED?

Please send us images of the product at kapdewalaofficial@gmail.com or WhatsApp at 9891743832 and our Customer Care Executive will get back to you. once we have received the product, we will reimburse you in the form of kapdewala voucher.

FAQ's

How do I cancel my order?

No worries. If unfortunately you have to cancel your order, please do so within 4 hours of placing the order an e-mail to kapdewalaofficial@gmail.com, because our dispatch is uber-efficient and does not kid around.We will Deliver the same item you will order hence in this situation refund/replace of order will not take place.

In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

FAQ's

I haven't received my refund yet. What should I do?

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What are the terms and conditions for refund?

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CAN I GET A REFUND ON A CANCELLED ORDER?

Refund will be processed through same mode within 5 working days. Customer can cancel the order within 1 day of placing the order.

If you have any further questions about the return/exchange policy then please contact us at kapdewalaofficial@gmail.com or WhatsApp at 8791357777

FAQ's

Do you take bulk orders/ customise products?

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Is there any option to try the product before buying it?

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I wish to add few more products in my order. Will it be possible?

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